For owner-operators & small crews
Tinsley picks up when you can't. It figures out what the caller needs, books it on your schedule, texts them a confirmation, and sends you a two-line summary. You keep working.
In build. We're setting up the first 50 contractors by hand.
Call log · Tue 12 · Plumber, one truck
Sound familiar
Nobody misses calls on purpose. You miss them because you're under a sink, on a ladder, or halfway through tearing out a customer's kitchen floor.
“They called, I couldn't get to it, and by the time I called back they'd booked somebody else.”
“I answered out of breath on a loud job site and couldn't write the details down right.”
“I get home at six and spend until eight on texts, bids and chasing money.”
Your numbers, not ours
We're not going to quote you an industry average. Put your own numbers in and see what last year looked like.
Work walking away, per week
—
Over a year: —
How a call actually goes
No “press 1 for.” It talks, it listens, it asks what you'd ask. Here's an example call start to finish.
Tinsley
“Good afternoon, Hartley Plumbing and Drain — this is Tinsley, the automated assistant, and this call is recorded. How can I help?”
Answers on the second ring with your business name, identifies itself as AI, and gives the recording notice. That opener is what keeps you clear of the all-party consent states and the state bot-disclosure laws.
Caller
“Hey — my water heater's making a racket and there's no hot water.”
Understands trade language. It isn't thrown by “tankless,” “T&P valve” or “it just started banging.”
Tinsley
“Sorry to hear it. Is there any water on the floor, or just the noise and no hot water?”
Triage. Active leak, gas smell, no heat in a freeze, no AC in a heat advisory — those get treated as emergencies.
Caller
“No leak. Just no hot water.”
Not an emergency, so it books instead of interrupting you.
Tinsley
“I can get Dave out tomorrow morning between eight and ten, or Thursday afternoon. Which works?”
Reads your live schedule and only offers windows that fit your hours and where you're already routed that day.
Caller
“Tomorrow morning works.”
Takes the address, ZIP, cell number and gate or dog details.
Tinsley
“You're booked. I'll text a confirmation now, and again when Dave's on his way.”
Customer gets a text right away, plus a reminder the night before.
→ You get one message: “Tue 2:06p — Karen Whitfield, 75024. Gas water heater, banging + no hot water, no leak. Booked Wed 8–10a.” That's it. Nothing to type up.
Live demo line
(719) 521-0009She answers 24/7. Standard rate. Uses your plan minutes — no premium charge.
The call is recorded, and she says so when she answers.
Try asking her
What you get
Answering
Seven in the morning, ten at night, Sunday — it answers the same way every time, in your time zone.
Booking
It offers real windows from your calendar and writes the job in. No back-and-forth texting.
Triage
Leak, gas, no heat in a freeze, no AC in a heat advisory — it patches the call to you and texts the details in case you miss it.
Reminders
Customers get a confirmation, a reminder the night before, and a heads-up when you're on the way.
Invoicing
Mark the job complete and the invoice goes out with a payment link, then follows up politely if it isn't paid.
Reviews
A single text after the job, with a direct link to your Google Business Profile.
The options
| Voicemail | Part-time receptionist | Tinsley | |
|---|---|---|---|
| Cost | Free | Roughly $32k–$45k a year | From $49 a month |
| Hours covered | All the time | Their shift | All the time |
| Actually talks to the caller | No | Yes | Yes |
| Books into your schedule | No | Yes | Yes |
| Knows your trade's language | No | Once trained | Out of the box |
| Sends reminders | No | If they remember | Automatically |
| Chases invoices | No | Extra work for them | Automatically |
| Time to get going | A minute | Weeks to hire | About ten minutes |
Founding prices · locked for 12 months
These are the prices we plan to launch at. Early access members keep them for a year, whatever happens after.
$49 /month
One truck, steady work
$99 /month
One to five people on the tools
$199 /month
Several trucks or locations
Where we're up to
We haven't launched. There are no five-star badges on this page because we haven't earned any, and you've seen enough trade sites with made-up ones.
What we're doing now is talking to trades about how their phone actually works day to day, and building the thing around that. If you're up for a fifteen-minute call, you'll shape it — and you'll get it first, at the founding price.
When there are real trades using this, their names, their trade, their town and their words go here. Not before.
Fair questions
Yes — it says so. It opens by naming your business, introducing itself as Tinsley, the automated assistant and telling the caller the line is recorded. That isn't just good manners: California, Texas and a growing list of other states have bot-disclosure rules, and a dozen states require every party to consent before a call is recorded. Disclosing up front on every call keeps you clear of all of them.
It listens for the things that matter — active leaks, gas, no heat in a freeze, no AC in a heat advisory, no power — and calls you right away instead of booking it. If you can't take it, you get a text with the address and the problem so you can decide. You're always the one who chooses whether to roll out.
No. You keep your number and set conditional forwarding so calls come to us only when you don't pick up or you're already on a call. We'll walk you through the codes for your carrier. If you'd rather have a separate local number, you can have one of those instead.
It handles US regional accents and Spanish-speaking callers. Where it struggles is very noisy lines and people talking over each other — in those cases it takes a name and number and flags the call rather than guessing.
About ten minutes with us on the phone. We connect your calendar, set your hours and your pricing, then call your number together so you hear how it sounds before anything goes live.
No. Calendar sync works with Google and Outlook, which covers most field service platforms. Tell us what you run when you sign up — the first integrations we build will be the ones early members are actually on.
Calls are recorded and transcribed so the assistant can work, and every caller is told that at the start of the call. Recordings and customer records are held on US servers, encrypted, and never sold or shared. You set the retention window, you can export or delete everything at any time, and we'll send you a data processing agreement before you go live.
We're onboarding the first group by hand, a few at a time, so we can sit with each person and get it right. Leave your number and we'll call to talk through your setup and tell you honestly where you are in line.
Early access
Leave your details and we'll call you back within one business day. No sales script — we want to hear how your phone actually goes in a normal week.
We'll call you within one business day. If you'd rather pick a time yourself, drop us a line and we'll work around your jobs.